Shipping Information

At Tool City, we strive to deliver your orders quickly and safely.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.             Delivery Time

• Kerala & Tamil Nadu: 2–5 business days
• South India: 3–7 business days
• Rest of India: 5–10 business days

Delivery times may vary depending on location, weather conditions, and courier services.

Shipping Charges

• Shipping charges are calculated based on product weight and delivery location.
• Free shipping may be available on selected products and promotional offers.

Order Tracking

• Once your order is shipped, a tracking number will be sent via SMS, WhatsApp, or email.
• Customers can track their shipment through the courier partner’s website.

Delivery Policy

• Please ensure the shipping address and contact number are accurate.
• If delivery is unsuccessful due to incorrect information, additional shipping charges may apply.

Damaged Shipments

• If you receive a damaged package, please contact us within 24 hours of delivery.
• Share photos of the package and product for quick assistance.